Shipping policy

Thank you for shopping with HEDES. We aim to process and deliver your desktop vacuum cleaner as quickly and safely as possible.

Estimated Shipping Times

Estimated delivery times vary depending on the destination:

  • United States: 4–14 business days

  • United Kingdom: 4–10 business days

  • Canada: 4–13 business days

  • Australia: 3–7 business days

  • Europe: 4–11 business days

  • Other countries: 4–12 business days

These delivery times are estimates and begin after your order has been processed and shipped. Delays may occasionally occur due to customs inspections, local courier conditions, public holidays, severe weather, or other circumstances outside our control.

Order Processing

Our fulfillment team requires up to 48 hours to process your order, verify the details, conduct a quality check, and prepare the package for shipment.

Orders placed on weekends or public holidays may begin processing on the next business day.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

To track your order, follow the instructions or tracking link provided in the email. Please allow up to 48 hours for the tracking information to become active after receiving the shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information. Once an order has been processed or shipped, we may not be able to update the address or redirect the package.

HEDES is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because of incomplete or inaccurate address information provided by the customer.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer. HEDES does not control these fees or determine how much they may cost.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please check the tracking information first.

In some cases, tracking updates may be delayed even though the package is still moving through the courier network. Please contact our customer support team if there has been no tracking update for several business days or if the package is significantly overdue.

Multiple Packages

If your order contains multiple products, they may be shipped separately depending on product availability and fulfillment location. You may receive more than one tracking number, and packages may arrive on different dates.

Contact Us

For questions regarding shipping, delivery, or tracking, please contact the HEDES customer support team and include your order number so we can assist you more efficiently.